IT support for Canberra small businesses
Defined Digital provides hands-on IT support for small businesses in Canberra, Queanbeyan and surrounds. You deal directly with the team who knows your setup, not a call centre.
What you get
Troubleshooting & repairs
When a laptop, printer or app stops working, we diagnose it quickly and fix it, remotely where we can and on-site when we need to.
Network & Wi-Fi setup
We set up and tune your office network and Wi-Fi so it covers the space and stays reliable.
Cybersecurity essentials
Security patching, antivirus and malware monitoring keep the basics covered, with clear advice and no jargon.
Software setup & training
We install and configure the tools your team uses and show people how to use them properly.
Built for small businesses
Health clinics and practices
Small practices that depend on their computers, printers and network every day and can’t afford long outages.
Professional offices
Accountants, planners, consultants and other small offices that want reliable systems without hiring an IT person.
Small teams with no IT person
Teams that currently ask whoever is “good with computers” and want proper support behind them.
Straightforward pricing
Monthly plans are priced per user. Every job is quoted or confirmed in writing before work starts.
Basic
Reliable day-to-day support for small teams.
- Business hours help desk (email/phone)
- Remote troubleshooting
- Monthly security patch updates
- Antivirus & malware monitoring
Minimum 3 users/month
Get StartedStandard
Proactive monitoring with faster response times.
Everything in Basic, plus:
- Extended support hours
- Proactive system monitoring & alerts
- Monthly backup checks
- Priority response time (4-hour SLA)
Premium
Full coverage, including on-site visits and DR planning.
Everything in Standard, plus:
- 24/7 emergency support
- 1 on-site visit per month included
- Full backup & disaster recovery management
- Quarterly IT strategy review
Add-ons available: additional on-site visits, cybersecurity audits, and after-hours emergency callout beyond your plan's allowance.
Projects & hardware
Pay as you go
Three simple steps
Tell us what you need
Send a short message about your team, your systems and what’s going wrong or what you want in place.
Get a fixed quote in writing
We confirm the price in writing before any work starts, so you know the cost up front.
We do the work, with ongoing support if you want it
We complete the job, and you can stay on with a monthly plan or call us as needed.
Common questions
Do you come on-site in Canberra?
Yes. We’re based in Canberra and work on-site across the ACT and Queanbeyan, and support clients remotely anywhere in Australia. The Premium plan includes one on-site visit per month, and extra visits are available as an add-on.
Can I pay per job without a plan?
Yes. General IT support without a plan is $95 per hour, and common projects such as new PC setups and office network installs have set prices listed above.
Is there a minimum?
The Basic plan has a minimum of 3 users per month. Pay-as-you-go work has no plan or monthly commitment.
What happens out of hours?
The Premium plan includes 24/7 emergency support. If you’re not on a plan, emergency call-out is $140 per hour with a two-hour minimum.
Get a fixed-price quote
Tell us what you need and we’ll get back to you within one business day. Based in Canberra, ACT.